{"id":9636,"date":"2024-11-07T08:04:27","date_gmt":"2024-11-07T08:04:27","guid":{"rendered":"https:\/\/www.sirfull.com\/offre-emploi-customer-success-manager\/"},"modified":"2025-02-28T10:24:23","modified_gmt":"2025-02-28T10:24:23","slug":"stellenangebot-customer-success-manager","status":"publish","type":"page","link":"https:\/\/www.sirfull.com\/de\/stellenangebot-customer-success-manager\/","title":{"rendered":"Stellenangebot &#8211; Customer Success Manager International"},"content":{"rendered":"[vc_row type=&#8220;full_width_content&#8220; full_screen_row_position=&#8220;middle&#8220; column_margin=&#8220;none&#8220; vertically_center_columns=&#8220;true&#8220; column_direction=&#8220;default&#8220; column_direction_tablet=&#8220;default&#8220; column_direction_phone=&#8220;default&#8220; bg_color=&#8220;#18203c&#8220; full_height=&#8220;yes&#8220; animated_gradient_bg=&#8220;true&#8220; animated_gradient_bg_color_1=&#8220;rgba(0,117,226,0.39)&#8220; animated_gradient_bg_speed=&#8220;850&#8243; 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column_shadow=&#8220;none&#8220; column_border_radius=&#8220;none&#8220; column_link_target=&#8220;_self&#8220; column_position=&#8220;default&#8220; gradient_direction=&#8220;left_to_right&#8220; overlay_strength=&#8220;0.3&#8243; width=&#8220;1\/1&#8243; tablet_width_inherit=&#8220;default&#8220; animation_type=&#8220;default&#8220; enable_animation=&#8220;true&#8220; animation=&#8220;fade-in-from-bottom&#8220; animation_easing=&#8220;default&#8220; bg_image_animation=&#8220;none&#8220; border_type=&#8220;simple&#8220; column_border_width=&#8220;none&#8220; column_border_style=&#8220;solid&#8220; column_padding_type=&#8220;default&#8220; gradient_type=&#8220;default&#8220;][vc_column_text]\n<h3 class=\"h4\">Wer ist SIRFULL?<\/h3>\n[\/vc_column_text][vc_column_text]SIRFULL ist ein Softwareunternehmen, das auf die Digitalisierung der Industrie abzielt. Das Unternehmen bietet SaaS-L\u00f6sungen, die die Sicherheit von Industrieanlagen optimieren. Die L\u00f6sungen werden von Experten entwickelt und sind auf die spezifischen Bed\u00fcrfnisse von Schwei\u00dfen, Inspektion und industrieller Wartung zugeschnitten. SIRFULL ist heute der einzige europ\u00e4ische Anbieter von L\u00f6sungen f\u00fcr den Bau und die \u00dcberwachung von Industrieanlagen.   <\/p>\n<p>Bei SIRFULL zu arbeiten bedeutet, Teil einer dynamischen Struktur mit menschlicher Gr\u00f6\u00dfe zu werden, die von ehrgeizigen Projekten mit innovativen Technologien angetrieben wird. Es ist auch die Gelegenheit, technische und funktionale Kompetenzen zu entwickeln, mit einer kontinuierlichen Begleitung: alle Mitarbeiter sind an der Entwicklung des Unternehmens beteiligt. <\/p>\n<p>Schlie\u00dflich legt SIRFULL gro\u00dfen Wert auf die soziale Verantwortung der Unternehmen. Dank eines Aktionsplans, an dem alle Mitarbeiter teilnehmen k\u00f6nnen, erhielt das Unternehmen das Zertifikat &#8222;Verantwortungsvolle Digitalisierung&#8220;. <\/p>\n<p>Die Vielfalt der Profile unserer Mitarbeiter tr\u00e4gt zum Reichtum und zur Dynamik des Unternehmens bei.[\/vc_column_text][divider line_type=&#8220;No Line&#8220; custom_height=&#8220;10&#8243;][vc_column_text]\n<h3 class=\"h4\">Die Aufgaben des (der) Customer Success Manager(s)<\/h3>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Bearbeitung von Kundenanfragen per Telefon, E-Mail oder Eingabe \u00fcber das Webinterface, unter Einhaltung der Dienstleistungsvereinbarung und der internen Prozesse,<\/li>\n<li>Analyse funktioneller Probleme mit der Software, Diagnose und Qualifizierung der Probleme unserer Kunden, damit die technischen Teams sie schnell l\u00f6sen k\u00f6nnen,<\/li>\n<li>Beratung und Unterst\u00fctzung, Identifizierung von Kundenbed\u00fcrfnissen und deren Umsetzung in Gesch\u00e4ftschancen,<\/li>\n<li>Austausch von Nutzerfeedback mit dem Produktteam, um unsere Anwendungen weiterzuentwickeln,<\/li>\n<li>Verfolgung von Kundenanfragen bis zu ihrer L\u00f6sung,<\/li>\n<li>Teilnahme an der Gestaltung von Benutzerhandb\u00fcchern.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8220;No Line&#8220; custom_height=&#8220;10&#8243;][vc_column_text]\n<h3 class=\"h4\">Die erwarteten F\u00e4higkeiten<\/h3>\n[\/vc_column_text][vc_column_text]Der\/die ideale Kandidat\/in ist eine dynamische und kontaktfreudige Person, die \u00fcber eine doppelte Kompetenz verf\u00fcgt: kaufm\u00e4nnisches Know-how und technisches Wissen. Als Ansprechpartner\/in f\u00fcr unsere Kunden sind Sie f\u00fcr die Zufriedenheit unserer Kunden verantwortlich. <\/p>\n<p>Ihre Aufgabe ist es, unseren Kunden einen optimalen Qualit\u00e4tsservice zu bieten, der den Verpflichtungen der bestehenden Servicevertr\u00e4ge entspricht:<\/p>\n<ul>\n<li>Kundenorientierung und kaufm\u00e4nnisches Geschick,<\/li>\n<li>Ein Sinn f\u00fcr Zuh\u00f6ren und proaktives Handeln (die Probleme der Nutzer verstehen und antizipieren),<\/li>\n<li>Gewandtheit in der Kommunikation am Telefon, gute Sprachkenntnisse und eine tadellose Rechtschreibung,<\/li>\n<li>Beherrschung des technischen und kommunikativen Englisch (eine weitere Sprache ist von Vorteil),<\/li>\n<li>Gute analytische F\u00e4higkeiten, methodisches Denken und die F\u00e4higkeit, Priorit\u00e4ten zu setzen,<\/li>\n<li>Freude an Teamarbeit.<\/li>\n<\/ul>\n<p>Kenntnisse in Schwei\u00dfen\/Inspektion oder industrieller Wartung sind von Vorteil.[\/vc_column_text][divider line_type=&#8220;No Line&#8220; custom_height=&#8220;10&#8243;][vc_column_text]\n<h3 class=\"h4\">Weitere Informationen<\/h3>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Vollzeit, unbefristet,<\/li>\n<li>Die Stelle ist f\u00fcr Telearbeit geeignet,<\/li>\n<li>Flexible Arbeitszeiten,<\/li>\n<li>Beteiligung am Transport (50%),<\/li>\n<li>Essensgutschein,<\/li>\n<li>Beteiligung,<\/li>\n<li>B\u00fcros in Schiltigheim und Sausheim.<\/li>\n<\/ul>\n<p>Ihnen wird ein Mentor zur Seite gestellt, der Sie bei der Ausbildung und der Einarbeitung in Ihre Position unterst\u00fctzt.<\/p>\n<p><strong>Gesprochene <\/strong><strong>Sprachen<\/strong>:<\/p>\n<ul>\n<li>Englisch<\/li>\n<li>Deutsch und\/oder Italienisch<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8220;No Line&#8220; custom_height=&#8220;10&#8243;][nectar_cta btn_style=&#8220;basic&#8220; heading_tag=&#8220;span&#8220; button_color=&#8220;extra-color-3&#8243; button_color_hover=&#8220;#369ab0&#8243; text_color=&#8220;#ffffff&#8220; button_border_thickness=&#8220;0px&#8220; link_type=&#8220;new_tab&#8220; alignment=&#8220;left&#8220; alignment_tablet=&#8220;default&#8220; alignment_phone=&#8220;default&#8220; display=&#8220;inline&#8220; display_tablet=&#8220;inherit&#8220; display_phone=&#8220;inherit&#8220; icon_family=&#8220;fontawesome&#8220; link_text=&#8220;Werden Sie Customer Success Manager&#8220; padding_top=&#8220;8&#8243; padding_bottom=&#8220;8&#8243; padding_left=&#8220;10&#8243; padding_right=&#8220;30&#8243; url=&#8220;mailto:recrutement@sirfull.com?Subject=Candidature Customer Success Manager&amp;amp&#8220; icon_fontawesome=&#8220;fa fa-angle-right&#8220;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8220;full_width_content&#8220; full_screen_row_position=&#8220;middle&#8220; column_margin=&#8220;none&#8220; vertically_center_columns=&#8220;true&#8220; column_direction=&#8220;default&#8220; column_direction_tablet=&#8220;default&#8220; column_direction_phone=&#8220;default&#8220; bg_color=&#8220;#18203c&#8220; full_height=&#8220;yes&#8220; animated_gradient_bg=&#8220;true&#8220; animated_gradient_bg_color_1=&#8220;rgba(0,117,226,0.39)&#8220; animated_gradient_bg_speed=&#8220;850&#8243; animated_gradient_bg_blending_mode=&#8220;organic&#8220; scene_position=&#8220;center&#8220;&#8230;<\/p>\n","protected":false},"author":3,"featured_media":4855,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-9636","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stellenangebot Customer success manager<\/title>\n<meta name=\"description\" content=\"Sind Sie ein guter Umgang mit Menschen? 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